Shipping & Returns
Shipping Information
We offer free shipping on all orders over $45.00 before tax within the United States.
Our orders are shipped via USPS. Packages generally arrive within 5 business days, but we are not responsible for carrier delays. If you paid extra for shipping we will issue you a shipping refund if your package does not arrive within the guaranteed time frame.
Handling time
We strive to get all orders received before 1 PM (EST) shipped out the same day. We ship from our warehouses in PA and NV and depending on our inventory, we ship from the closest location to you. Orders not shipped same day will be shipped the following (business) day. We will contact you if for some reason there are any delays. We ship weekdays, Monday-Friday. We do not ship on Saturday or Sunday or on any USPS holidays. Orders received after 1 PM Friday – Sunday will ship on the following Monday, assuming Monday is not a holiday.
Please Note: tracking numbers are not active until the shipping provider scans the package. This may be as late as 7 or 8 PM.
Returns Policy
100% SATISFACTION GUARANTEE
14 DAYS HASSLE-FREE RETURN POLICY FOR U.S. CUSTOMERS
Dear Valued Customer please note that all returned products must be cleaned thoroughly with zero residues left over. We cannot accept dirty vaporizers, and any contraband issues that arise as a result of a dirty product will not be our responsibility. Our products are designed for aromatherapy use with dry herbs only, and we kindly ask for your cooperation in ensuring that your returned items meet our standards. Thank you for helping us maintain our high standards and for choosing Planet Of The Vapes.
We want you to be more than happy with your purchase from Planet of the Vapes, we want you to be thrilled! If for any reason you are not 100% satisfied, you can return your purchased vaporizer, even used, and exchange it for another model, or return it for a refund or store credit, as long as you reach out to us within 14 days after delivery.
Please keep reading for the full details.
Why do we have this policy?
Here at Planet of the Vapes, we believe there’s no one best vaporizer for everyone. Instead, we think there’s a perfect vaporizer for each person, and we want to help you find yours. We want to provide you with the best resources we can to support you as you make the transition into vaporization.
Even with all these resources, we know there’s nothing like actually trying out a vape yourself. That’s why we came up with this policy, which gives you some peace of mind in case you find your new vape isn’t exactly what you hoped.
How does it work?
If you feel you purchased a vaporizer that doesn’t fully meet your expectations, we want to know about it, and offer the option to connect with one of our vape experts so we can get it right. We’ll honor our 14 Day Satisfaction Guarantee as long as you contact us within that time frame, so no worries if, after a conversation with one of our experts, you still want to exchange your vaporizer or ask for a refund.
Please take note that each customer is eligible to utilize this service up to two times, with the exception of defective vapes reported within the first 14 days. As industry leaders in allowing customers to return used vapes, we maintain a policy of limiting each customer to two uses. We hope you understand why.
How To Start A Return
Once you’re ready, go ahead and click on the button below to choose the item you want to return.
You will need to have the following information available:
- The order number from the vape you want to return.
- The e-mail address used to place the order you are looking to return.
- The serial number of your vaporizer (if you need help locating the serial number for your vape, you can reach out to us and we’ll help you.)
- If your unit is defective, you’ll need to upload a picture that shows the issue.
- If you received the wrong item, you will need to upload a photo of the incorrect product.
Please be as detailed as possible on the reasons for your return. This information will help us give better advice to future customers, and better understand your needs.
Our team will receive your request and review it in less than 24 hours.